How do I update my personal information?

When you are logged in, go to "My Profile" by clicking or tapping the profile icon at the top right corner of the page or the Profile Management tab in the left-hand navigation menu. From there, you can edit your name, degree, and contact information.

How do I update my practice's information?

Using the circle with your initials in the top right corner or the Profile Management tab in the left-hand navigation menu, click on "My Profile." On the "Work Details" tab, you'll be able to edit your practice's Name, Work Setting, and Address, as well as your Job Title.

How do I change my password?

On the login screen, click or tap "Forgot password." After you provide the email address associated with your account, a verification code will be sent to that address and you'll be able to reset your password.

How do I cancel my subscription?

You can cancel your subscription by going to Profile Management → Subscription Management → Cancel Plan. After you've canceled, your account will remain fully functional until the end of your monthly or annual billing cycle.

If you are cancelling your subscription but wish to export your data, reach out to us at digitalsupport@guilford.com and it will be provided within 60 days.

What happens to the other members of my practice if I cancel my subscription?

If you cancel your subscription, the other clinicians in your practice will retain full functionality until the end of your monthly or annual billing cycle.

What are the available pricing and subscription options?

Please note, we do not offer full or partial refunds on subscriptions. If you choose the prepaid annual plan, your subscription will remain active for the full year, even if you decide to stop using the app. For more information, see our Cancellation and Refund policies.

How do I update my payment method?

Please email us at digitalsupport@guilford.com to update your card on file.

How will a Guilford Digital for DBT charge appear on my credit card statement?

The Guilford Digital for DBT charge will appear as “Guilford Digital DBT”. Please note that some banks don't guarantee that they'll display this statement descriptor.

My practice changed size. Where can I change my subscription?

Please email us at digitalsupport@guilford.com to change your subscription type.

What happens if my payment doesn't go through?

A "Payment Issue – Action Required" notification pop-up will appear on the app if there is an issue with your payment. You then have 3 business days to update your card on file before you lose access to the platform. You can use the "Update" button on the pop-up or contact us at digitalsupport@guilford.com.

What is your refund policy?

Subscriptions are nonrefundable. You can cancel your subscription at any time, but it will remain active until the end of the current billing cycle, and you will not receive a full or partial refund on the unused portion of the subscription. For more information, see our Cancellation and Refund policies

How do I invite a new client?

Go to the Clients tab in the left-hand navigation menu, which takes you to the Client Overview page. Click or tap the green "Invite New Client" button in the top right corner. On the next screen, enter your client's name, email address, and an optional invitation message. Your client will automatically receive a personalized email invitation. Please note, only invite clients who you are actively treating and let the clinicians at your practice invite their own.

What if a client hasn't received their email invitation?

Go to the Clients tab in the left-hand navigation menu, which takes you to the Client Overview page. You will see cards for all of your active and invited clients. Double-check that you sent this particular client an invitation, and that their email was entered correctly. In addition, have the client check their spam folder. If the client still hasn't received their invitation, please reach out to us at digitalsupport@guilford.com.

How do I view a client's details?

Go to the Clients tab in the left-hand navigation menu, which takes you to the Client Overview page. Click or tap the "Open Profile" button on any active client's card to view their name, email, phone number, recently completed Diary Cards, previously assigned Skills, previously assigned Skills Groups, and their completed Crisis Form. Please note, you will only be able to view client details if you are actively treating that client.

Is my client's personal information secure?

Absolutely. Guilford Digital for DBT is compliant with the standards for patient health information security and data privacy required by HIPAA and GDPR.

How do I invite a new clinician?

Go to the Clinicians tab in the left-hand navigation menu, which takes you to the Clinician Overview page. Click or tap the green "Invite New Clinician" button in the top right corner. On the next screen, enter the clinician's name, email address, and an optional invitation message. The clinician will automatically receive a personalized email invitation. Please ensure you are not inviting more clinicians than you have number of seats on your subscription type, and keep in mind that as the administrator you count as one of the seats.

What if a clinician hasn't received their email invitation?

Go to the Clinicians tab in the left-hand navigation menu, which takes you to the Clinician Overview page. You will see cards for all of your active and invited clinicians. Double-check that you sent this particular clinician an invitation, and that their email was entered correctly. In addition, have the clinician check their spam folder. If the clinician still hasn't received their invitation, please reach out to us at digitalsupport@guilford.com.

How do I view a clinician's details?

Go to the Clinicians tab in the left-hand navigation menu, which takes you to the Clinician Overview page. Click or tap the "Open Profile" button on any active clinician's card to view their name, email, phone number, degree, title, client list, and Skills Groups list.

How do I remove a clinician?

Go to the Clinicians tab in the left-hand navigation menu, which takes you to the Clinician Overview page. Click or tap the "Open Profile" button on any active clinician's card. On their profile, click the "Deactivate" button in the top right corner. A pop-up will appear confirming you wish to deactivate the clinician, which will automatically open a seat on your subscription for another clinician to be added.

How do I create a Diary Card?

Go to the Diary Card tab in the left-hand navigation menu and click or tap "Create Diary Card" in the top right corner. You'll be guided through the standard sections of Marsha Linehan's Diary Card: Emotions, Urges to Act and Behavior, and Skills, with an optional section for additional questions or comments. You can personalize the Diary Card by adding custom Emotions, Urges, and Skills, or choose from the pre-existing lists.

How do I assign a Diary Card?

After you've created a Diary Card, you'll see a Preview of it. On the Preview screen, click or tap the "Assign to Client" button in the bottom right corner and select the client(s) of your choice. You can create new cards to assign to your clients as often as you need to.

If I assign a Diary Card to my client, will it automatically be assigned to them going forward?

Yes, once you've created and assigned a Diary Card to a client, you will not have to resend that card to them. However, if you wish to change a client's Diary Card, you may create a new card and assign it to them.

Where do I view my client's completed Diary Card?

Go to the Clients tab in the left-hand navigation menu, which takes you to the Client Overview page. Click or tap the "Open Profile" button on the client's card. Under their General Information, you'll see their Diary Cards section. Click or tap on any of the "Open Diary Card" buttons to see a week of their completed Diary Card entries.

How do I access Diary Card analytics?

Go to the Clients tab in the left-hand navigation menu, which takes you to the Client Overview page. Click or tap the "Open Profile" button on the client's card. Under their General Information, you'll see their Diary Cards section. Click or tap on the "Open Statistics" button to see that client's visual and graphical analytics based on their Diary Card responses.

How do I create a Skills Group?

Go to the Groups tab in the left-hand navigation menu and click or tap "Create New Group" in the top right corner. Enter a description of the Skills Group and select the start date. Then, assign the leader (or co-leaders) and choose the participants from your list of registered clients. Finally, use the "Assign Skill to Group" button to browse the DBT Skills Library and select the right skills for that group.

Can I add other clinicians as co-leaders of Skills Groups?

While creating Skills Groups, you will be able to choose from the list of clinicians at your practice and assign them as co-leaders. Alternatively, if your co-leaders work at another practice and do not have seats on your subscription plan, you'll be able to add their names using the free text entry box. Please note, this will not allow them to access the Skills Groups but will serve as a reference and allow you to keep any records up to date.

How do I view or edit a Skills Group?

Go to the Groups tab in the left-hand navigation menu and click or tap the "Open Group" button on that group's card. You'll be able to view and edit the description, start date, participants, group leader(s), and assigned skills. If a Skills Group is no longer meeting, you can also deactivate it here.

What is an "Interactive Skill"?

Skills in the DBT Skills Library labeled "Interactive" contain instructional videos and/or digitized worksheets in addition to fillable, downloadable versions of the standard Linehan handouts and worksheets.

How do I assign a Skill?

Go to the Clients tab in the left-hand navigation menu and click the "Open Profile" button on that client's card. Under the Client's Assigned Skills section, click the "Assign Skill to Client" button to browse through the DBT Skills Library and choose the skill you wish to assign.

Alternately, use the Skills Library tab in the left-hand navigation menu and navigate to whichever skill you wish to assign. Click the 3 dot button in the right corner of the skill card and select "Assign Skill to Client." You can also click into the Skill itself and use the "Assign Skill" button in the top right corner.

Can I unassign Skills?

Go to the Clients tab in the left-hand navigation menu and click "Open Profile" on that client's card. Under the Client's Assigned Skills section, click "Unassign" next to whichever Skill you wish to remove from a Client's profile. Please note Skills will never be unassigned automatically.

How is the Skills Library organized?

The DBT Skills Library is organized by the 4 skill modules: Mindfulness, Distress Tolerance, Emotion Regulation, and Interpersonal Effectiveness. Within each module, the Interactive Skills are listed first, with the rest of the skills following in alphabetical order. You can also filter within each module as needed for easier searching.

How do I access the fillable LRAMP (Linehan Risk Assessment and Management Protocol) and Crisis Plan?

Go to the Suicide Crisis Forms tab in the left-hand navigation menu. To view the static versions of the form within the app, click "Open." For the fillable versions of the forms, click "Download PDF." Please note, you cannot upload these filled-out documents back to the app; please save them externally, such as in a folder on your computer.

Can my client view their LRAMP?

No, clients do not have access to the LRAMP, only the Crisis Plan.

Can my client access their Safety Plan in the app?

Yes, clients can upload their completed Crisis Plan to the app, where it will be accessible from their My Crisis Plan tab in the left-hand navigation menu.

Can my client edit their Crisis Forms?

Clients can upload new and edited versions of their Crisis Plan to the app. The new version will replace the existing saved file. As a clinician, you can view each client's current Crisis Plan in their Profile, accessible from the Clients tab in the left-hand navigation menu. Please note, you will only have access to Crisis Plans of clients you are actively treating.